Effective Date: March 1, 2026 · Last Updated: March 24, 2026
Welcome to Garmo Labs. These Terms of Service ("Terms") constitute a legally binding agreement between you and Garmo Labs, LLC, a California limited liability company ("Garmo Labs," "Company," "we," "us," or "our"), governing your access to and use of our websites, applications, APIs, and related services (collectively, the "Services").
By creating an account, accessing, or using any of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and references to "you" or "Customer" refer to that organization.
If you do not agree to these Terms, you must not access or use the Services.
The following terms have the meanings set forth below when used in these Terms:
To access the Services, you must create an Account by providing a valid email address and creating a password. You may also be required to provide your full legal name or organizational name, and billing information if subscribing to a paid Plan.
You represent and warrant that all information provided during registration and at all times thereafter is accurate, complete, and current. You agree to update your Account information promptly upon any change.
You are solely responsible for maintaining the confidentiality and security of your Account credentials, including passwords and API Keys. API Keys are stored in hashed form on our systems and cannot be recovered once issued — you must generate a new key if a key is lost. You agree to:
You are responsible for all activities that occur under your Account, whether or not authorized by you. Garmo Labs will not be liable for any loss or damage arising from your failure to maintain Account security.
You must be at least eighteen (18) years of age to create an Account and use the Services. By creating an Account, you represent and warrant that you meet this age requirement.
AXIOM is a compliance verification platform for artificial intelligence systems. AXIOM enables Customers to:
CHRONICLE is a persistent episodic memory engine designed for AI systems. CHRONICLE enables Customers to:
Both Services are accessed primarily through RESTful APIs. Customers must authenticate all API requests using valid API Keys. The specific endpoints, request formats, response structures, and rate limits are described in the Documentation.
The Services are tools that assist with compliance analysis and data management. Outputs generated by the Services, including Compliance Reports and certificates, do not constitute legal advice, regulatory counsel, medical guidance, or financial advice. You are solely responsible for making your own compliance determinations and should consult qualified professionals for advice specific to your situation.
The Services are offered under the following Plans:
AXIOM Plans:
| Plan | Monthly Fee | Verifications |
|---|---|---|
| Free | $0 | 50 per month |
| Starter | $99 | 1,000 per month |
| Professional | $499 | 10,000 per month |
| Enterprise | $2,499 | Unlimited + on-premises option |
CHRONICLE Plans:
| Plan | Monthly Fee | Operations |
|---|---|---|
| Free | $0 | 1,000 per month |
| Pro | $49 | 25,000 per month |
| Team | $199 | 100,000 per month |
| Enterprise | $999 | Unlimited + on-premises option |
All paid Plans are billed in advance on a monthly or annual basis through our third-party payment processor, Stripe, Inc. ("Stripe"). By subscribing to a paid Plan, you authorize Garmo Labs to charge your designated payment method the applicable Fees at the beginning of each Subscription Period. All Fees are stated in United States Dollars (USD).
CALIFORNIA AUTO-RENEWAL DISCLOSURE (Business & Professions Code § 17600 et seq.): Your paid subscription will automatically renew at the end of each Subscription Period for successive periods of the same duration, at the then-current rate, unless you cancel before the renewal date. You will be charged using the payment method on file. You may cancel your subscription at any time through your Account settings or by contacting support@garmolabs.com. Cancellation will take effect at the end of the current Subscription Period. You will not receive a refund for the remaining portion of the current period, but you will retain access to the Service until the end of that period.
Before each renewal, we will send a reminder notification to the email address associated with your Account at least seven (7) days in advance. This notification will include the renewal date and the applicable Fees.
We reserve the right to change our Fees upon thirty (30) days' prior written notice. For Customers on paid Plans, price changes will take effect at the beginning of the next Subscription Period following the notice period. If you do not agree to a price change, you may cancel your subscription before the change takes effect.
Fees are exclusive of all taxes, levies, and duties. You are responsible for paying all applicable taxes associated with your use of the Services, except for taxes based on Garmo Labs' net income.
If your usage exceeds the limits of your Plan in a given billing period, we may, at our discretion: (a) throttle or temporarily restrict your access until the next billing period; (b) contact you to discuss upgrading to a higher Plan; or (c) charge overage fees as described in the Documentation. We will provide reasonable notice before applying any overage charges.
Fees are generally non-refundable. However, if you are a first-time subscriber and cancel within fourteen (14) days of your initial subscription, you may request a refund by contacting support@garmolabs.com. Refunds are issued at Garmo Labs' sole discretion.
Each Service offers a Free Tier that provides limited access at no charge. Free Tier usage is subject to the following conditions:
From time to time, we may offer free trials of paid Plans. Trial terms will be specified at the time of enrollment. Unless you cancel before the trial period ends, your trial will automatically convert to a paid subscription, and your payment method will be charged the applicable Fees. California Auto-Renewal disclosures in Section 4.3 apply to trial conversions.
Your use of the Services is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. Without limiting the AUP, you agree that you will not:
The Services, including all software, APIs, algorithms, models, user interfaces, designs, documentation, trademarks, service marks, trade names, logos, and all other intellectual property embodied therein, are and remain the exclusive property of Garmo Labs, LLC and its licensors. These Terms do not grant you any right, title, or interest in the Services except for the limited right to use the Services as expressly set forth herein.
Certain technologies used in the Services may be the subject of pending patent applications. The names "Garmo Labs," "AXIOM," and "CHRONICLE" are trademarks of Garmo Labs, LLC. You may not use our trademarks without prior written consent.
The algorithms, models, scoring methodologies, and internal processes used by the Services constitute trade secrets of Garmo Labs. You agree not to attempt to discover, reverse engineer, or otherwise access these trade secrets.
Nothing in these Terms grants any license or right under any Intellectual Property Rights of Garmo Labs except the limited, non-exclusive, non-transferable, revocable right to access and use the Services in accordance with these Terms and your selected Plan.
As between Garmo Labs and Customer, Customer retains all right, title, and interest in and to Customer Data. Nothing in these Terms transfers ownership of Customer Data to Garmo Labs.
You grant Garmo Labs a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Customer Data solely as necessary to provide, maintain, and improve the Services, and to comply with applicable law. This license terminates upon deletion of Customer Data or termination of your Account.
Subject to Garmo Labs' underlying Intellectual Property Rights in the Services, Outputs generated by the Services in response to your inputs — including Compliance Reports, certificates, and stored Episodes — belong to you. You may use Outputs for your internal business purposes and share them with third parties, provided that you do not represent Outputs as legal opinions, regulatory approvals, or certifications issued by a governmental authority.
Garmo Labs may create aggregated, anonymized, and de-identified data derived from Customer Data for the purposes of improving the Services, generating industry benchmarks, and conducting research. Such aggregated data will not identify you or any individual and will not include any Customer Data in identifiable form.
If you provide suggestions, feature requests, bug reports, or other feedback regarding the Services ("Feedback"), you grant Garmo Labs an irrevocable, perpetual, royalty-free, worldwide license to use, incorporate, and commercialize such Feedback without restriction or obligation to you.
"Confidential Information" means any non-public information disclosed by one party to the other in connection with these Terms, whether orally, in writing, or electronically, including but not limited to business plans, pricing, technical data, Customer Data, API Keys, and security practices.
Each party agrees to: (a) use the other party's Confidential Information only for purposes of performing under these Terms; (b) protect such information with at least the same degree of care it uses for its own confidential information, but no less than reasonable care; and (c) not disclose such information to third parties except as necessary to perform under these Terms, provided such third parties are bound by confidentiality obligations at least as protective.
Confidential Information does not include information that: (a) is or becomes publicly known through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is rightfully received from a third party without restriction; or (d) is independently developed without use of the disclosing party's Confidential Information. A party may disclose Confidential Information as required by law or court order, provided it gives the other party prompt notice and cooperates to limit the scope of disclosure.
Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
You represent and warrant that your use of the Services complies with all applicable privacy and data protection laws, including the California Consumer Privacy Act ("CCPA"), the California Privacy Rights Act ("CPRA"), and, to the extent applicable, the European Union General Data Protection Regulation ("GDPR"). If you process personal data of EU/EEA residents through the Services, you agree to enter into a Data Processing Agreement with Garmo Labs upon request.
The Services integrate with and rely upon certain third-party services, including:
Garmo Labs is not responsible for the performance, availability, or practices of third-party services. Your interactions with third-party services are governed by their respective terms and policies.
Garmo Labs reserves the right to modify, update, or enhance the Services at any time. We will provide at least thirty (30) days' prior notice for any material changes that reduce the functionality or scope of the Services. Minor updates, bug fixes, security patches, and feature additions may be made without notice.
When we make breaking changes to our APIs, we will maintain the prior version for at least thirty (30) days following the release of the new version. Deprecated API versions will be identified in the Documentation.
If we decide to discontinue a Service entirely, we will provide at least ninety (90) days' prior written notice. During this notice period, you will be able to export your Customer Data. Upon discontinuation, we will provide pro-rated refunds for any pre-paid Fees attributable to the period after discontinuation.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR COMPLETENESS.
WITHOUT LIMITING THE FOREGOING, GARMO LABS DOES NOT WARRANT THAT:
You acknowledge that AI systems are probabilistic in nature and that Outputs should be reviewed by qualified professionals before being relied upon for compliance, legal, medical, or financial purposes.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GARMO LABS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND REGARDLESS OF WHETHER GARMO LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Garmo Labs' total aggregate liability arising out of or in connection with these Terms or the Services shall not exceed:
The limitations in this Section 14 shall not apply to: (a) either party's willful misconduct or gross negligence; (b) either party's indemnification obligations arising from infringement of the other party's Intellectual Property Rights; (c) Customer's breach of the Acceptable Use Policy; or (d) Customer's payment obligations.
The limitations set forth in this Section 14 shall apply even if any limited remedy provided herein fails of its essential purpose, and regardless of whether the damages arise from breach of contract, tort (including negligence), strict liability, or any other legal theory.
You agree to indemnify, defend, and hold harmless Garmo Labs, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms or the AUP; (c) your violation of any applicable law or regulation; (d) your Customer Data or any content you submit through the Services; or (e) your infringement or misappropriation of any third party's Intellectual Property Rights.
Garmo Labs agrees to indemnify, defend, and hold harmless Customer from and against any third-party claims alleging that Customer's authorized use of the Services infringes a third party's patent, copyright, or trademark. This obligation does not apply to claims arising from: (a) Customer's modification of the Services; (b) Customer's combination of the Services with third-party products not provided by Garmo Labs; (c) Customer's use of the Services in violation of these Terms; or (d) use of a non-current version of the Services if the infringement would have been avoided by using the current version.
The indemnified party must: (a) provide prompt written notice of the claim; (b) grant the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. Failure to provide prompt notice does not relieve the indemnifying party of its obligations except to the extent prejudiced by the delay.
These Terms are effective upon your first access to or use of the Services and continue until terminated as set forth herein.
You may terminate your Account at any time by contacting support@garmolabs.com or through your Account settings. Termination of a paid Plan takes effect at the end of the current Subscription Period.
Garmo Labs may suspend or terminate your access to the Services: (a) immediately upon written notice if you breach any material term of these Terms, the AUP, or the Privacy Policy; (b) immediately if required by law or governmental authority; (c) upon thirty (30) days' notice for convenience; or (d) immediately if your Account has been inactive for more than twelve (12) months.
Upon termination:
The following Sections survive termination: 1 (Definitions), 7 (Intellectual Property), 8.4 (Aggregated Data), 8.5 (Feedback), 9 (Confidentiality), 13 (Warranty Disclaimer), 14 (Limitation of Liability), 15 (Indemnification), 18 (Dispute Resolution), and any other provisions which by their nature should survive.
These Terms and any dispute arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law principles.
For any disputes not subject to arbitration under Section 17.3, each party irrevocably consents to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California.
At either party's election, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") shall be resolved by binding arbitration administered by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures. The arbitration shall take place in San Francisco, California, or remotely at the election of either party. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND GARMO LABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Notwithstanding Section 17.3, either party may bring an individual action in small claims court for claims within the jurisdictional limits of such court, provided the action remains in small claims court and is not removed or transferred to a court of general jurisdiction.
Nothing in this Section 17 shall prevent either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its Intellectual Property Rights or Confidential Information.
You represent and warrant that: (a) you are not located in, or a resident or national of, any country subject to U.S. economic sanctions or export restrictions; (b) you are not listed on any U.S. government restricted or denied parties list, including the Specially Designated Nationals and Blocked Persons List maintained by the Office of Foreign Assets Control (OFAC); and (c) you will not use the Services in violation of any applicable export control law or regulation, including the Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR).
Under California Civil Code Section 1789.3, California users of the Services are entitled to the following consumer rights notice:
The provider of the Services is Garmo Labs, LLC, with offices in California. If you have a question or complaint regarding the Services, please contact us at support@garmolabs.com. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Pursuant to the California Automatic Renewal Law (Business and Professions Code § 17600 et seq.):
If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act. Please see our Privacy Policy for a detailed description of these rights and how to exercise them.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) where such failure or delay results from causes beyond the party's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of governmental authorities, fire, floods, power outages, telecommunications failures, internet service disruptions, cyberattacks, or third-party service provider failures. The affected party shall provide prompt notice of the force majeure event and use commercially reasonable efforts to mitigate its impact.
You may not assign or transfer these Terms or any rights or obligations hereunder without Garmo Labs' prior written consent. Garmo Labs may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, upon notice to you. Any attempted assignment in violation of this Section is void.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any right must be in writing and signed by the waiving party to be effective. A waiver of any right on one occasion shall not be construed as a waiver of that right on any subsequent occasion.
These Terms, together with the Privacy Policy, Acceptable Use Policy, License Agreement, and any applicable order forms or Enterprise agreements, constitute the entire agreement between you and Garmo Labs regarding the subject matter hereof. These Terms supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral, regarding such subject matter.
All notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by confirmed email; or (c) sent by nationally recognized overnight courier. Notices to Garmo Labs shall be sent to legal@garmolabs.com. Notices to you will be sent to the email address associated with your Account.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.
These Terms do not confer any rights or remedies upon any person or entity other than the parties hereto.
The section headings in these Terms are for convenience only and have no legal or contractual effect.
Garmo Labs reserves the right to modify these Terms at any time. We will provide at least thirty (30) days' prior notice of material changes by: (a) posting the updated Terms on our website with a revised "Last Updated" date; and (b) sending an email notification to the address associated with your Account.
Your continued use of the Services after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue your use of the Services and terminate your Account before the changes take effect.
Non-material changes (such as typographical corrections or clarifications that do not alter the meaning or scope of any provision) may be made without notice.
If you have questions or concerns about these Terms, please contact us:
Garmo Labs, LLC
California, United States
General inquiries: support@garmolabs.com
Legal inquiries: legal@garmolabs.com
Privacy inquiries: privacy@garmolabs.com
Website: garmolabs.com
© 2026 Garmo Labs, LLC. All rights reserved.